About the Speakers
Cat Macaulay - Chief Design Officer - The Scottish Government
Margaret Moore - Director Scotland - Sopra Steria
Ute Schauberger - Service Designer - NDS Scotland
Fionn Tynan-O’Mahony - Senior Service Designer - Sopra Steria
In a digital world and evolving environment, the demands on public services are changing, so too is the way in which organisations approach service design and delivery.
The Campbell Christie ‘Commission on the Future Delivery of Public Services’ in 2011, highlights that empowering individuals and communities by involving them in the design and delivery of the services they use is integral to improving outcomes.
This approach is evident in ‘The Scottish Approach to Service Design’ (SAtSD), which aims to introduce new ways of working, using technology as an enabler to transform public service design from being organisation-led to service user-led.
By attending Digital Scotland 2020, you will hear the latest thinking on Scotland’s vision for futureproofing service design, exploring the collective responsibilities of the public sector in delivering services in a holistic and joined-up way which results in positive outcomes for communities and citizens.
Key Themes
Join the discussion on Twitter: #DigitalScotland @FutureScot_News
Cat Macaulay - Chief Design Officer - The Scottish Government
Margaret Moore - Director Scotland - Sopra Steria
Ute Schauberger - Service Designer - NDS Scotland
Fionn Tynan-O’Mahony - Senior Service Designer - Sopra Steria
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