Customer Charter & Mission Statement

Customer Charter

The Edinburgh International Conference Centre is totally committed to our customers; the conference client, the people of Edinburgh and the employees of the Company.

The quality of service starts and finishes with the customer and we aim to deliver the highest standards of customer care to them. Our purpose is to delight them.

The Company‘s operation is guided by a number of recognised quality standards to ensure that every job is undertaken correctly; first time, on time, every time and by appropriately trained staff. This system is subject to a regular process of evaluation and review in order to continually improve the service we offer our customers.

The Edinburgh International Conference Centre aims to set a new world-side standard in customer satisfaction.


Mission Statement

To procure the successful and continued operation of the Centre in a global market place with international and national customers so as to maximise the economic benefit to the City of Edinburgh.

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